3rd Level Support Engineer Europe (October 1995 to December 1997)

Dedicated engineer to EDF (French national electricity) and shared key account support (Volvo, Michelin, South Africa Telecom, TF1 ..),

3rd level engineer: NDS directory, IP services, Netware OS, GroupWise mail system,

Part of Premium Support Creation (4 engineers for 12 major accounts).

Best European Support Engineer 1996 (1 out of 130),

Excellence Price for Support Engineer Worldwide (3 out of 600).

August 1990 to September 1995 – Technical support and technical manager

•Companies: Métrologie, Inelco (traders), LTA (training and support)

•Connectivity, network devices, mass storage

•Technical support, then technical manager

Skills

English: bilingual

German: read, spoken and written (medium).

Luxembourgeois : beginner

Certified Novell Engineer CNA, CNE, CNI, Intel Integrator, Adaptec Developer (1994 to 2004)

Project management trainings (Prince II, Project phasing)